Manager SPA Course

Manager SPA Course

Prepares participants to obtain the necessary skills in the professional manager in the facilities / spa centre.
Participants will be prepared to serve in spa centres, spa centers, in hotels, spas, recreation centres

TRAINING PROGRAM:

• General

  • Mission and objectives of the SPA
  • Therapies senses
  • Evolution in the approach to recreation, physical activity, relaxation and rest,
  • Customer expectations

• The role of the manager SPA

  • Qualification and skills
  • Defining the tasks and functions
  • Relationships with clients.

• Image SPA

  • Brand Management
  • Building trust in relationships with customers
  • Manual SPA

• Marketing services, recreational

  • Pricing, promotion, advertising, distribution,
  • Loyalty programs,
  • Marketing
  • A book of procedures

• Procedures for handling and managing the customer stay

  • Types of relationships with customers in service center / spa center: client difficult, demanding, well informed, and other types of clients,
  • Methods of implementation of individual procedures,
  • Style communications with the client.

• Types of products SPA

• Spa Package management services

• Manage staff in SPA

  • Personnel selection procedures
  • Incentive schemes
  • Training for staff

• Elements of business finance

• Selected aspects of physiotherapy.

  • Physiotherapy, regeneration and relaxation, health and beauty aids.

• Infrastructure and equipment operation

  • Review the equipment, selection of equipment to the specific object